I'm hoping someone can point me in the right direction. I registered an EDN account with nico***@outlook.com and downloaded RAD Studio 13 Community Edition, but I never received the serial number / license key email, so I can't get past the activation step and continue the installation.
What I've done so far
Registered a new EDN account (nicosmitha@outlook.com).
Downloaded and started installing RAD Studio 13 Community Edition.
Waited for the license key email — checked Inbox, Junk/Spam, and Promotions/other folders. Nothing arrived.
Logged in to my EDN account and checked Registered Products / My Licenses: it shows no registered software and no license key at all.
Asked in the community first; people there suggested contacting Embarcadero Support directly. I've opened a Registration/Licensing case (Case #01327318), but I'd also like to check here in case anyone has hit the same thing.
Environment / License Manager details
OS: Windows
Product: Delphi / RAD Studio 13 Community Edition (Studio\37.0)
License Registration Code (System Registration Key): 6697267
Node Lock: SLY0UQVUXN0W48J
My questions
Is the serial number for the Community Edition normally emailed automatically, or does it have to be generated manually on the EDN site?
Has anyone seen ProductId:-1 - SkuId:-1 in the License Manager log before? Does it indicate the installer never linked to my EDN account?
Is there a known delay with the licensing email (e.g. anti-spam / domain blocking for outlook.com addresses)?
Is there any way to retrieve the Community Edition key directly from the EDN account instead of waiting for the email?
Any help or pointers would be greatly appreciated — I'm completely blocked at the activation step. Thanks in advance!
lm-details-1788257782.zip
I'm hoping someone can point me in the right direction. I registered an EDN account with nico***@outlook.com and downloaded RAD Studio 13 Community Edition, but I never received the serial number / license key email, so I can't get past the activation step and continue the installation.
What I've done so far
Registered a new EDN account (nicosmitha@outlook.com).
Downloaded and started installing RAD Studio 13 Community Edition.
Waited for the license key email — checked Inbox, Junk/Spam, and Promotions/other folders. Nothing arrived.
Logged in to my EDN account and checked Registered Products / My Licenses: it shows no registered software and no license key at all.
Asked in the community first; people there suggested contacting Embarcadero Support directly. I've opened a Registration/Licensing case (Case #01327318), but I'd also like to check here in case anyone has hit the same thing.
Environment / License Manager details
OS: Windows
Product: Delphi / RAD Studio 13 Community Edition (Studio\37.0)
License Registration Code (System Registration Key): 6697267
Node Lock: SLY0UQVUXN0W48J
My questions
Is the serial number for the Community Edition normally emailed automatically, or does it have to be generated manually on the EDN site?
Has anyone seen ProductId:-1 - SkuId:-1 in the License Manager log before? Does it indicate the installer never linked to my EDN account?
Is there a known delay with the licensing email (e.g. anti-spam / domain blocking for outlook.com addresses)?
Is there any way to retrieve the Community Edition key directly from the EDN account instead of waiting for the email?
Any help or pointers would be greatly appreciated — I'm completely blocked at the activation step. Thanks in advance!
lm-details-1788257782.zip