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Andrew/Search Chat Tickets By Name or Message Content - #355 - #361
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ezraexe merged 2 commits intoSep 14, 2026
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Before was 20 distinct messages then deduped, now its 20 distinct tickets, from scanning up to 60 newest messages. 
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doesn't fully get rid of the issue, but raises the threshold significantly. i think this is fine for now given the current scale. can adjust as we go |
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Description
Resolves ticket number: #355
Explain what your code changes:
Added channel-list filters, extended to $or so it uses name.$autocomplete instead of just name, also partnerName. Also added new "createdByName" attribute that gets stored at ticket creation, so you can search by the name of the creator. Keep existing members.$in, so between Unresolved/Resolved tabs and partner isolation are maintained.
Add server endpoint that searches requested ticket IDs, and returns matched IDs that get shown in the results. Staff must have support access to use it (GET /api/tickets/search?q=)
Render filter matches title/partner/creator/member_names/last-message locally for the loaded channels, and added a pending text while searching for tickets by message.content. Search placeholder text also updated.
Add createdByName to be scored in createTicketChannel from the session user. Keep in mind that the pre-existing tickets lack this property, so they wont be able to be searched in this way.
List the steps you took to test your code:
Created 2 tickets for same partner (distinct titles+words), ran searches against both Super Admin and partner1, both tabs: ran title, partner-name, creator-name, message-prefix queries: confirmed isolation. Verified that clearing the search restores the full lists, pre-existing tickets without the new creator field still work (despite not being able to be searched that way).
End result:
Checklist