Telco-Churn-Analysis

• The factors to be improved upon to reduce churn rate as it is one of the biggest problem in Telecom Industries.
• Exploratory Data Analysis, replacing missing values by median. Classification models explored Logistic Regression, SVM, Decision Tree, Random Forest, ADA-Boost, XG-Boost, Light GBM.
• Best performance is measured 81% accuracy, 0.85 AUC for hyperparameter tuned (Randomized Search CV) Light GBM. Conclusions based on SHAP plot and Feature Importance.