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Once an issue or PR comes in, the member on duty should assign it to a team member in 15 minutes.
Once a member is assigned to an issue, s/he should give the first comment in 30 minutes.
Once a member is assigned to a PR, s/he should give the first comment in 3 hours.
Each PR should be assigned to 1 or 2 reviewers.
It is recommended that each issue is assigned to 1 or 2 reviewers.
The member on duty needs to tag every issue. If the tag is "bug", it is an urgent issue and needs to be fixed asap; otherwise, the member on duty needs to associate the issue with a milestone.