[21813] feat(jira_service_desk): make Create Request the single agent-callable ticket tool - #21818
[21813] feat(jira_service_desk): make Create Request the single agent-callable ticket tool#21818ashwins01 wants to merge 3 commits into
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📝 WalkthroughWalkthroughThe Jira Service Desk component adds discovery actions for service desks, request types, and request fields. Request creation now uses static inputs and request metadata. The incident action is removed, and component versions are updated. ChangesJira Service Management request flow
Estimated code review effort: 4 (Complex) | ~45 minutes Merge Risk: 🔵 Low · up to Discovery can currently omit valid service desks or request types on larger Jira instances because only the first page is returned, which may prevent agents from selecting the correct ticket configuration. The PR is otherwise mergeable with explicit owner awareness and follow-up on pagination. Sequence Diagram(s)sequenceDiagram
participant Caller
participant DiscoveryActions
participant JiraServiceDeskApp
participant JiraServiceManagementAPI
participant CreateRequestAction
Caller->>DiscoveryActions: provide discovery filters
DiscoveryActions->>JiraServiceDeskApp: request service desks, request types, or creation metadata
JiraServiceDeskApp->>JiraServiceManagementAPI: fetch request metadata
JiraServiceManagementAPI-->>JiraServiceDeskApp: return metadata
JiraServiceDeskApp-->>DiscoveryActions: return normalized results
DiscoveryActions-->>Caller: return request type and field data
Caller->>CreateRequestAction: provide request type and field values
CreateRequestAction->>CreateRequestAction: validate and merge request fields
CreateRequestAction->>JiraServiceDeskApp: create customer request
JiraServiceDeskApp->>JiraServiceManagementAPI: send request payload
JiraServiceManagementAPI-->>JiraServiceDeskApp: return issueKey
JiraServiceDeskApp-->>CreateRequestAction: return created request
CreateRequestAction-->>Caller: export issueKey summary
Suggested reviewers: 🚥 Pre-merge checks | ✅ 4 | ❌ 1❌ Failed checks (1 warning)
✅ Passed checks (4 passed)
Full details: Linked Issues checkExplanation The implementation addresses explicit request-type selection, static ticket creation, additional field values, discovery actions, and removal of keyword-based create-incident behavior. However, the provided change summary confirms the x-pd-ai marker only in the app file and does not show it in the relevant action file. Full details: Docstring CoverageExplanation No functions found in the changed files to evaluate docstring coverage. Skipping docstring coverage check. Docstring coverage is scoped to functions touched by this diff. Analyzed 0 functions across 18 files. Full details: Description checkExplanation The description includes a detailed summary and all required template sections. Versioning and integration checks are complete. The CodeRabbit review checkbox remains unchecked, which is appropriate if review comments are still pending. ✨ Finishing Touches📝 Generate docstrings
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Inline comments:
In `@components/jira_service_desk/jira_service_desk.app.mjs`:
- Around line 107-124: Update getServiceDesks and getRequestTypes to follow Jira
pagination until isLastPage is true, accumulating values from every response
before returning them. Preserve the existing request paths and, for
getRequestTypes, carry the active params while advancing the endpoint’s page
offset for each subsequent request.
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📒 Files selected for processing (20)
components/jira_service_desk/actions/create-comment-on-request/create-comment-on-request.mjscomponents/jira_service_desk/actions/create-incident/create-incident.mjscomponents/jira_service_desk/actions/create-request/create-request.mjscomponents/jira_service_desk/actions/get-current-user/get-current-user.mjscomponents/jira_service_desk/actions/get-request-status/get-request-status.mjscomponents/jira_service_desk/actions/get-request/get-request.mjscomponents/jira_service_desk/actions/list-cloud-id-options/list-cloud-id-options.mjscomponents/jira_service_desk/actions/list-my-requests/list-my-requests.mjscomponents/jira_service_desk/actions/list-request-transitions/list-request-transitions.mjscomponents/jira_service_desk/actions/list-request-type-fields/list-request-type-fields.mjscomponents/jira_service_desk/actions/list-request-types/list-request-types.mjscomponents/jira_service_desk/actions/list-service-desks/list-service-desks.mjscomponents/jira_service_desk/actions/list-sites/list-sites.mjscomponents/jira_service_desk/actions/transition-request/transition-request.mjscomponents/jira_service_desk/actions/update-issue-fields/update-issue-fields.mjscomponents/jira_service_desk/common/constants.mjscomponents/jira_service_desk/jira_service_desk.app.mjscomponents/jira_service_desk/package.jsoncomponents/jira_service_desk/sources/new-request-created/new-request-created.mjscomponents/jira_service_desk/sources/request-status-updated/request-status-updated.mjs
💤 Files with no reviewable changes (1)
- components/jira_service_desk/actions/create-incident/create-incident.mjs
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Inline comments:
In `@components/jira_service_desk/jira_service_desk.app.mjs`:
- Around line 33-38: Update the expand input definition’s description to
document that it accepts resource-name strings, include the example
["serviceDesk", "requestType"], and direct users to the resource’s _expands
response property for valid values.
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📒 Files selected for processing (13)
components/jira_service_desk/actions/create-comment-on-request/create-comment-on-request.mjscomponents/jira_service_desk/actions/get-request-status/get-request-status.mjscomponents/jira_service_desk/actions/get-request/get-request.mjscomponents/jira_service_desk/actions/list-cloud-id-options/list-cloud-id-options.mjscomponents/jira_service_desk/actions/list-my-requests/list-my-requests.mjscomponents/jira_service_desk/actions/list-request-transitions/list-request-transitions.mjscomponents/jira_service_desk/actions/list-request-type-fields/list-request-type-fields.mjscomponents/jira_service_desk/actions/list-request-types/list-request-types.mjscomponents/jira_service_desk/actions/transition-request/transition-request.mjscomponents/jira_service_desk/actions/update-issue-fields/update-issue-fields.mjscomponents/jira_service_desk/jira_service_desk.app.mjscomponents/jira_service_desk/sources/new-request-created/new-request-created.mjscomponents/jira_service_desk/sources/request-status-updated/request-status-updated.mjs
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…e ticket tool One static-schema tool replaces create-incident's keyword-guessed request type and create-request's additionalProps reload. Adds three discovery actions, swaps the async-options resolvers for plain string props, removes create-incident.
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| if (extraFields && (typeof extraFields !== "object" || Array.isArray(extraFields))) { | |
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Line 132 only rejects truthy values. JSON.parse("false"), JSON.parse("0"), and JSON.parse("null") bypass this guard and become an empty field map. The action then creates a request without the caller’s intended required fields instead of raising ConfigurationError.
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Modified the guard.
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| const requestTypes = results.map(({ |
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The action maps and prominently documents a canCreateRequest field on each request type (results.map(({...canCreateRequest...})), plus the description's worked example { ... "canCreateRequest": true } and the claim "Types with canCreateRequest: false cannot be used to raise a request"). The RequestType object returned by GET servicedesk/{id}/requesttype does not include canCreateRequest - that key only appears in the separate requesttype/permissions/check endpoint response. The mapped value will always be undefined, and the description instructs agents to filter on a field that never exists, which will cause them to mis-handle results.
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canCreateRequest is present in the api response as well as in the api docs.
It is listed under the "Show child properties" accordion of the values field in response.
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| description: "The service desk to raise the request in. Use **List Service Desks** to find valid IDs (e.g. `1`).", |
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The serviceDeskId and requestTypeId props still pass a context-mapping function as the third propDefinition tuple element (e.g. ({ cloudId, serviceDeskId }) => ({ cloudId, serviceDeskId })), but the corresponding app propDefinitions no longer define an async options() that consumes that context (options were removed for MCP compatibility). The mapping is now dead code. Same pattern in list-request-types.mjs and list-request-type-fields.mjs.
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Removed unwanted params across all relevant jira actions.
- Remove unwanted params in propDefinitions - Modify guard
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Summary
Closes #21813
create-incidentpicked the request type by keyword match, so on a desk with no "incident"-named type it silently created the wrong kind of ticket, and it only ever sentsummary/description.create-requestdid let the caller choose a type, but only through areloadProps/additionalPropsschema reload, which an agent cannot use because its schema is fixed at call time.Create Request is now the single ticket tool, static schema end to end:
summaryanddescriptionas first-class propsadditionalFieldValuesobject, keyed by Jira field ID, replacing the reload stepform,isAdfRequest,channelThree new discovery actions close the loop in a single pass:
searchQuery,groupId,restrictionStatus,includeHiddenRequestTypesInSearch,expand)fieldId,required,jiraSchema,validValues, plusexpand)Removed
create-incident. Its capability is a Create Request call with an explicitly chosen request type.Checklist
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