@@ -225,7 +225,7 @@ the operational-layer roadmap; everything else is live API surface.
 | **Owner / CEO** | "Revenue today vs yesterday? Orders during the НГ peak? Is AOV holding after the price move?" | `GET /v1/metrics/revenue` · `order_count` · `avg_order_value`; `POST /v1/query` (NL: "top products this week") |
 | **B2B account manager** | "What has dealer X ordered this quarter? Are they on track for the retro-bonus threshold? Which of my contacts has a birthday before March 8?" | `GET /v1/entity/user/{id}`; `POST /v1/query`; vault: `bv_customer_mdm`, `sat_customer_loyalty__bitrix__*` |
 | **E-com / marketplace manager** | "Site conversion this week? Are WB orders flowing or did the feed break? Top SKUs by orders during the sale event?" | `GET /v1/metrics/conversion_rate` · `active_sessions` · `error_rate`; `GET /v1/analytics/top-entities`; `POST /v1/query` |
-| **Operations manager** | "Everything about ORD-20260404-1001 — now, in one place. Which orders are stuck pre-shipment past SLA? What failed overnight and needs a human?" | `GET /v1/entity/order/{id}`; `/v1/alerts` (+history/test); `/v1/deadletter` (+replay/dismiss); **planned:** order timeline, stuck-orders worklist, exception inbox |
+| **Operations manager** | "Everything about ORD-20260404-1001 — now, in one place. Which orders are stuck pre-shipment past SLA? What failed overnight and needs a human?" | `GET /v1/entity/order/{id}`; `/v1/alerts` (+history/test); `/v1/deadletter` (+replay/dismiss); `GET /v1/entity/order/{id}/timeline`; `GET /v1/ops/stuck-orders`; `GET /v1/ops/exceptions` (+stats/acknowledge/resolve) |
 | **Category / procurement manager** | "Which SKUs sell fastest per branch? What is on hand vs reserved? When does the next container land?" | `GET /v1/search`; `GET /v1/entity/product/{id}`; `POST /v1/query`; vault: `sat_product_stock__wms__*`; container ETA — **planned** (today: `excel__*` manifests) |
 | **Data engineer / analyst** | "Which events move this metric? What is the contract and its staleness budget? What changed between contract v3 and v4? Are we inside SLO?" | `GET /v1/catalog`; `/v1/contracts/*` (+versions/diff/validate); `/v1/lineage/*`; `/v1/slo`; `/v1/analytics/*` |
 | **AI agent / integration** | Any of the above, programmatically — the agent is one consumer, not the product | Python/TS SDKs, MCP/LangChain/LlamaIndex integrations over the same API: `POST /v1/query` + `/v1/query/explain`, `/v1/entity/*`, `POST /v1/batch`, `/v1/webhooks`, `/v1/stream` |