Recurring: On-call & Incident support work (Sprint 8)

[amazingphilippe]

About

This is a new recurring task we can use to help make on-call and incident support (New-starting Sprint 8) work visible (see parent-feature description for more context on this). Those involved in the on-call an/or incident support work can add and remove themselves and modify this ticket accordingly.

Recurring checklist for this task

• Dependency bumps
• Monitor ops channels for alarms
• (add other as needed/relevant)

5 Incidents happened or are happening this sprint (August 26-Sept.15), implicating one or more App team members:

• incident-2026-08-26-short-code-failed-audit
• incident-2026-08-27-bc-parks-notifications-listing-is-having-a-fit
• incident-2026-08-31-wichtel-access-ised-from-austria
• incident-2026-09-02-emails-too-large-for-sqs-queue
• incident-2026-09-03-bell-ip-address-triggers-sentinel-alarm

Other things that came up this sprint

• [ ]

Recurring checklist for closing this task

• update any above as done or N/A
• create new tasks under this parent feature (or a different parent if that is a better fit) to represent new work emerging from on-call and incident support this sprint
• make a duplicate of this card, remove any information that was unique to this sprint only, and put the card in the relevant parent feature (DM can do this too)