outlook: Stop requesting unsupported online meetings (INB-333) - #3442
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Graph ignores isOnlineMeeting and onlineMeetingProvider on consumer calendars. The event is created with isOnlineMeeting false and onlineMeeting null, so a personal Outlook.com account can never produce a join URL. Requesting one anyway cost a refetch, a patch, and a second poll on every booking before giving up. - Treat skypeForConsumer and unknown as providers that cannot generate a link, and skip the create-time request and the retry chain when one is selected - Keep requesting skypeForBusiness, which work and school calendars can honour - Log the selected provider so the reason is visible The host already receives a "Microsoft Teams link was not generated" notice, so the booking still completes and the host is told; no link is possible on a personal account. Co-Authored-By: Claude Opus 5 <noreply@anthropic.com>
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📝 WalkthroughWalkthroughMicrosoft calendar event creation now excludes online-meeting fields for unsupported consumer providers. Provider selection rejects unsupported providers inline. Event location follows Teams requests. Tests cover consumer and Skype for Business calendars. ChangesMicrosoft calendar provider handling
Estimated code review effort: 3 (Moderate) | ~20 minutes Merge Risk: 🔵 Low · up to If Microsoft calendar capability detection fails, the booking flow may still attempt Teams-link generation and perform unnecessary follow-up work, potentially misrepresenting support for that calendar. The PR is mergeable with explicit owner awareness or follow-up for this bounded fallback behavior. Suggested reviewers: 🚥 Pre-merge checks | ✅ 4 | ❌ 1❌ Failed checks (1 warning)
✅ Passed checks (4 passed)
✨ Finishing Touches 💡 1🛠️ Fix failing CI checks 💡
🧪 Generate unit tests (beta)
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Inline comments:
In `@apps/web/utils/calendar/providers/microsoft-events.ts`:
- Around line 320-323: Update getOnlineMeetingFields so a null result from
getCalendarOnlineMeetingSettings is not treated as Microsoft Teams support;
preserve the lookup-failure state separately and omit Teams online-meeting
fields in that case, while retaining the existing provider selection for
settings that explicitly allow MICROSOFT_TEAMS_PROVIDER.
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📒 Files selected for processing (2)
apps/web/utils/calendar/providers/microsoft-events.test.tsapps/web/utils/calendar/providers/microsoft-events.ts
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- apps/web/utils/calendar/providers/microsoft-events.test.ts
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The link cannot be generated, and that is the finding
Microsoft Graph does not support creating online meetings on personal Outlook.com accounts through the events API. Setting
isOnlineMeeting: truewith anonlineMeetingProvideris silently ignored on consumer calendars: the event is created withisOnlineMeeting: falseandonlineMeeting: null, and no join URL is ever produced. Personal accounts exposeskypeForConsumerat most, and per Microsoft "even that doesn't work for event creation."The
/me/onlineMeetingsalternative suggested in the ticket does not help either — it is a Teams API and requires a work or school account.This is why #3339 did not fix the issue. That PR correctly read
allowedOnlineMeetingProviders, selected a provider, and passed it through, but the provider it lands on for a personal account (skypeForConsumer) is one Graph will not act on. No code change in this repository can make a Teams link appear for a personal Outlook account.What this PR does
It stops the product from doing pointless, slow work and makes the reason visible:
skypeForConsumerandunknownas providers that cannot generate a link. When one is selected, skip the online-meeting request entirely, along with the refetch → patch → second poll chain that followed it. That chain sleeps up to 3.5s per booking and could never succeed.skypeForBusiness, which work and school calendars can honour, so business accounts are unaffected.The host already receives a "Microsoft Teams link was not generated" notice from
sendBookingConfirmationEmails, so the booking still completes and the host is told.Validation
skypeForConsumeris requested and returns a Skype join URL — it encoded behaviour the real API does not have.skypeForBusinessis still requested.utils/calendarandutils/bookingsuites pass: 18 files, 134 tests.What still needs a product decision
This PR makes the failure fast and legible, but the underlying problem is that a host on a personal Outlook account can still choose "Microsoft Teams" as a booking-link location, and we cannot deliver it. Two follow-ups worth considering:
getProviderVideoLocationTypederives the type from google/microsoft alone, with no personal-vs-work distinction, so this needs account-type detection at booking-link configuration time. That is the real fix for the reported experience.🤖 Generated with Claude Code
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