Stops working on Android and need to restart to make it work again

[swanswanmta]

It can no longer retrieve the credentials until the phone is restart again. It only happens on the android phone.

[f1ght4fun]

Same issue, confirmed on Pixed 6, Android 14 and also same was mentioned by a person after version update on Android 9, please advise!

[AbidR-S2]

I have a similar problem but there is a workaround.

If you unlock the device using face recognition, then try to use the plugin method getCredentials in my app it fails with the following error:

Sending plugin error: {"save":false,"callbackId":"36493558","pluginId":"NativeBiometric","methodName":"getCredentials","success":false,"error":{"message":"Failed to get credentials"}}

If you unlock the device using a pattern or a fingerprint (not tried passcode) then getCredentials works just fine.

This occurred on a Tab Active 3 (Android 13) and a Tab Active 4 Pro (Android 14).
This only happens on Android devices.

[selbuk1960]

I have a similar problem but there is a workaround.

If you unlock the device using face recognition, then try to use the plugin method getCredentials in my app it fails with the following error:

Sending plugin error: {"save":false,"callbackId":"36493558","pluginId":"NativeBiometric","methodName":"getCredentials","success":false,"error":{"message":"Failed to get credentials"}}

If you unlock the device using a pattern or a fingerprint (not tried passcode) then getCredentials works just fine.

This occurred on a Tab Active 3 (Android 13) and a Tab Active 4 Pro (Android 14). This only happens on Android devices.

Incredible, it took more than 4 hours looking for the error and this solved it. A temporary message can be left for users to let them know what is happening.

I reproduce this bug many time a day on Android 12, I have only fingerprint available for biometric verification and I don't unlock the phone using the biometry.

For more information I set a first credential it works when I set a second with server value different it does not work

So there is no solution ?

[qliqdev]

Any solution?

I have the same problem

when i unlock Pixel 7 pro with faceid app throws

Error: Failed to get credentials

BiometryType is 6 means that it is MULTIPLE

There is a bug on android, capacitor 5 I changed the plugin for access to secure storage

[qliqdev]

There is a bug on android, capacitor 5 I changed the plugin for access to secure storage

Would you mind sharing the plugin?

I installed https://github.com/aparajita/capacitor-secure-storage