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| 1 | +package ch.hftm.db2.ticketsystem.ticket; |
| 2 | + |
| 3 | +import org.springframework.http.HttpStatus; |
| 4 | +import org.springframework.stereotype.Service; |
| 5 | +import org.springframework.transaction.annotation.Transactional; |
| 6 | +import org.springframework.util.StringUtils; |
| 7 | +import org.springframework.web.server.ResponseStatusException; |
| 8 | + |
| 9 | +import java.util.List; |
| 10 | +import java.util.Set; |
| 11 | + |
| 12 | +@Service |
| 13 | +class TicketService { |
| 14 | + |
| 15 | + private static final Set<String> VALID_STATUSES = Set.of("open", "waiting", "closed"); |
| 16 | + private static final Set<String> VALID_PRIORITIES = Set.of("low", "normal", "high", "urgent"); |
| 17 | + |
| 18 | + private final TicketRepository ticketRepository; |
| 19 | + private final TicketCommentRepository commentRepository; |
| 20 | + private final TicketEventRepository eventRepository; |
| 21 | + private final TicketMapper ticketMapper; |
| 22 | + |
| 23 | + TicketService( |
| 24 | + TicketRepository ticketRepository, |
| 25 | + TicketCommentRepository commentRepository, |
| 26 | + TicketEventRepository eventRepository, |
| 27 | + TicketMapper ticketMapper |
| 28 | + ) { |
| 29 | + this.ticketRepository = ticketRepository; |
| 30 | + this.commentRepository = commentRepository; |
| 31 | + this.eventRepository = eventRepository; |
| 32 | + this.ticketMapper = ticketMapper; |
| 33 | + } |
| 34 | + |
| 35 | + @Transactional(readOnly = true) |
| 36 | + List<TicketResponse> findTickets(String status) { |
| 37 | + List<TicketEntity> tickets = StringUtils.hasText(status) |
| 38 | + ? ticketRepository.findByStatusAndDeletedAtIsNullOrderByCreatedAtDesc(normalizeStatus(status)) |
| 39 | + : ticketRepository.findByDeletedAtIsNullOrderByCreatedAtDesc(); |
| 40 | + |
| 41 | + return tickets.stream() |
| 42 | + .map(ticketMapper::toResponse) |
| 43 | + .toList(); |
| 44 | + } |
| 45 | + |
| 46 | + @Transactional(readOnly = true) |
| 47 | + List<TicketListItemResponse> findTicketOverview(String status) { |
| 48 | + String normalizedStatus = StringUtils.hasText(status) ? normalizeStatus(status) : null; |
| 49 | + return ticketRepository.findActiveTicketOverview(normalizedStatus); |
| 50 | + } |
| 51 | + |
| 52 | + @Transactional(readOnly = true) |
| 53 | + List<TicketStatusPriorityReportResponse> findStatusPriorityReport() { |
| 54 | + return ticketRepository.findActiveStatusPriorityReport().stream() |
| 55 | + .map(row -> new TicketStatusPriorityReportResponse( |
| 56 | + row.getStatus(), |
| 57 | + row.getPriority(), |
| 58 | + row.getTicketCount(), |
| 59 | + row.getCommentCount() |
| 60 | + )) |
| 61 | + .toList(); |
| 62 | + } |
| 63 | + |
| 64 | + @Transactional |
| 65 | + TicketResponse createTicket(CreateTicketRequest request) { |
| 66 | + TicketEntity savedTicket = persistTicketWorkflow(request); |
| 67 | + return ticketMapper.toResponse(savedTicket); |
| 68 | + } |
| 69 | + |
| 70 | + @Transactional |
| 71 | + TicketResponse changeStatus(Long id, StatusChangeRequest request) { |
| 72 | + String newStatus = normalizeStatus(request.getStatus()); |
| 73 | + TicketEntity ticket = findActiveTicket(id); |
| 74 | + |
| 75 | + assertStatusTransition(ticket.getStatus(), newStatus); |
| 76 | + |
| 77 | + String oldStatus = ticket.getStatus(); |
| 78 | + ticket.setStatus(newStatus); |
| 79 | + TicketEntity savedTicket = ticketRepository.saveAndFlush(ticket); |
| 80 | + eventRepository.save(new TicketEventEntity( |
| 81 | + savedTicket.getId(), |
| 82 | + "status_changed", |
| 83 | + oldStatus, |
| 84 | + newStatus, |
| 85 | + StringUtils.hasText(request.getReason()) ? request.getReason() : null |
| 86 | + )); |
| 87 | + |
| 88 | + return ticketMapper.toResponse(savedTicket); |
| 89 | + } |
| 90 | + |
| 91 | + @Transactional |
| 92 | + void deleteTicket(Long id) { |
| 93 | + TicketEntity ticket = findActiveTicket(id); |
| 94 | + ticket.markDeleted(); |
| 95 | + ticketRepository.saveAndFlush(ticket); |
| 96 | + } |
| 97 | + |
| 98 | + @Transactional |
| 99 | + void createTicketAndFailForRollbackProbe(CreateTicketRequest request) { |
| 100 | + persistTicketWorkflow(request); |
| 101 | + throw new IllegalStateException("Rollback-Probe nach Datenbankschritten"); |
| 102 | + } |
| 103 | + |
| 104 | + private TicketEntity persistTicketWorkflow(CreateTicketRequest request) { |
| 105 | + String status = normalizeStatus(request.getStatus()); |
| 106 | + String priority = normalizePriority(request.getPriority()); |
| 107 | + String externalReference = normalizeOptional(request.getExternalReference()); |
| 108 | + |
| 109 | + TicketEntity entity = new TicketEntity(request.getTitle(), status, priority, externalReference); |
| 110 | + TicketEntity savedTicket = ticketRepository.save(entity); |
| 111 | + |
| 112 | + if (StringUtils.hasText(request.getInitialComment())) { |
| 113 | + commentRepository.save(new TicketCommentEntity(savedTicket.getId(), request.getInitialComment())); |
| 114 | + } |
| 115 | + |
| 116 | + eventRepository.save(new TicketEventEntity( |
| 117 | + savedTicket.getId(), |
| 118 | + "ticket_created", |
| 119 | + null, |
| 120 | + status, |
| 121 | + "Ticket erstellt" |
| 122 | + )); |
| 123 | + |
| 124 | + return savedTicket; |
| 125 | + } |
| 126 | + |
| 127 | + private TicketEntity findActiveTicket(Long id) { |
| 128 | + TicketEntity ticket = ticketRepository.findById(id) |
| 129 | + .orElseThrow(() -> new ResponseStatusException(HttpStatus.NOT_FOUND, "Ticket nicht gefunden")); |
| 130 | + if (ticket.getDeletedAt() != null) { |
| 131 | + throw new ResponseStatusException(HttpStatus.NOT_FOUND, "Ticket nicht gefunden"); |
| 132 | + } |
| 133 | + return ticket; |
| 134 | + } |
| 135 | + |
| 136 | + private String normalizeStatus(String status) { |
| 137 | + String normalized = status == null ? "" : status.trim().toLowerCase(); |
| 138 | + if (!VALID_STATUSES.contains(normalized)) { |
| 139 | + throw new ResponseStatusException(HttpStatus.BAD_REQUEST, "Ungueltiger Ticketstatus"); |
| 140 | + } |
| 141 | + return normalized; |
| 142 | + } |
| 143 | + |
| 144 | + private String normalizePriority(String priority) { |
| 145 | + String normalized = StringUtils.hasText(priority) ? priority.trim().toLowerCase() : "normal"; |
| 146 | + if (!VALID_PRIORITIES.contains(normalized)) { |
| 147 | + throw new ResponseStatusException(HttpStatus.BAD_REQUEST, "Ungueltige Prioritaet"); |
| 148 | + } |
| 149 | + return normalized; |
| 150 | + } |
| 151 | + |
| 152 | + private String normalizeOptional(String value) { |
| 153 | + return StringUtils.hasText(value) ? value.trim() : null; |
| 154 | + } |
| 155 | + |
| 156 | + private void assertStatusTransition(String oldStatus, String newStatus) { |
| 157 | + if (oldStatus.equals(newStatus)) { |
| 158 | + throw new ResponseStatusException(HttpStatus.BAD_REQUEST, "Status ist bereits gesetzt"); |
| 159 | + } |
| 160 | + if ("closed".equals(oldStatus)) { |
| 161 | + throw new ResponseStatusException(HttpStatus.BAD_REQUEST, "Geschlossene Tickets werden nicht wieder geoeffnet"); |
| 162 | + } |
| 163 | + } |
| 164 | +} |
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