|
| 1 | +name: Support Archive / Hardware Diagnostics |
| 2 | +description: Report unsupported hardware, onboarding failures, incomplete support, or hard-to-debug runtime issues using a generated Support Archive. |
| 3 | +title: "support: " |
| 4 | +labels: |
| 5 | + - support |
| 6 | +body: |
| 7 | + - type: markdown |
| 8 | + attributes: |
| 9 | + value: | |
| 10 | + Use this template when the integration asks for a **Support Archive**, or when you need help with unsupported / partially supported hardware. |
| 11 | +
|
| 12 | + Before submitting: |
| 13 | +
|
| 14 | + 1. Open the integration in Home Assistant. |
| 15 | + 2. Run **Create Support Archive**. |
| 16 | + 3. Download the generated ZIP. |
| 17 | + 4. Submit this issue. |
| 18 | + 5. Attach the ZIP to the issue description or to the first comment after opening it. |
| 19 | +
|
| 20 | + The archive is the preferred diagnostic artifact. It is more useful than screenshots alone. |
| 21 | + - type: checkboxes |
| 22 | + id: preflight |
| 23 | + attributes: |
| 24 | + label: Preflight |
| 25 | + options: |
| 26 | + - label: I generated a fresh Support Archive for this report. |
| 27 | + required: true |
| 28 | + - label: I will attach the ZIP file to this issue or the first follow-up comment. |
| 29 | + required: true |
| 30 | + - label: I searched existing issues first. |
| 31 | + required: true |
| 32 | + - type: input |
| 33 | + id: ha_version |
| 34 | + attributes: |
| 35 | + label: Home Assistant version |
| 36 | + placeholder: 2026.4.1 |
| 37 | + validations: |
| 38 | + required: true |
| 39 | + - type: input |
| 40 | + id: integration_version |
| 41 | + attributes: |
| 42 | + label: EyeBond Local version |
| 43 | + placeholder: 0.1.43 |
| 44 | + validations: |
| 45 | + required: true |
| 46 | + - type: input |
| 47 | + id: archive_filename |
| 48 | + attributes: |
| 49 | + label: Support Archive filename |
| 50 | + placeholder: abc123_20260411T153000000000Z.zip |
| 51 | + description: The actual ZIP filename helps correlate the uploaded archive with the report. |
| 52 | + validations: |
| 53 | + required: true |
| 54 | + - type: dropdown |
| 55 | + id: issue_type |
| 56 | + attributes: |
| 57 | + label: What kind of support issue is this? |
| 58 | + options: |
| 59 | + - Unsupported hardware |
| 60 | + - Partial support / missing entities |
| 61 | + - Incorrect readings |
| 62 | + - Onboarding / detection failure |
| 63 | + - Controls unavailable or blocked |
| 64 | + - Runtime disconnects / timeouts |
| 65 | + - Other |
| 66 | + validations: |
| 67 | + required: true |
| 68 | + - type: input |
| 69 | + id: hardware |
| 70 | + attributes: |
| 71 | + label: Inverter / collector model |
| 72 | + placeholder: SMG 6200 + EyeBond Wi-Fi collector |
| 73 | + validations: |
| 74 | + required: true |
| 75 | + - type: textarea |
| 76 | + id: observed |
| 77 | + attributes: |
| 78 | + label: What is missing or broken? |
| 79 | + description: Describe the visible symptom in Home Assistant. |
| 80 | + placeholder: The device is detected, but PV and battery entities never appear. |
| 81 | + validations: |
| 82 | + required: true |
| 83 | + - type: textarea |
| 84 | + id: context |
| 85 | + attributes: |
| 86 | + label: Extra context |
| 87 | + description: Include anything the archive does not capture well, such as screenshots, a known-good vendor app behavior, or a short reproduction note. |
| 88 | + placeholder: The vendor app shows values correctly; Home Assistant only gets collector metadata. |
0 commit comments