This document outlines how we handle security vulnerabilities. It is a living document. Reporters and stakeholders can use the phases below to understand where we are during an active incident.
We support two disclosure strategies:
- Advisory With Patch (default): A fix is prepared privately and released alongside a public advisory.
- Advisory Early (rare): An advisory is published before a fix is available — used when the vulnerability is already public or actively exploited.
"We're investigating." Target: within 36 hours of report
- Acknowledge receipt to the reporter.
- Reproduce and validate the vulnerability.
- Assess severity:
- Critical — Active exploitation or data exposure. Drop everything.
- High — Exploitable, no known active exploitation.
- Medium/Low — Limited impact or requires unlikely conditions.
- Create a draft GitHub Security Advisory (GHSA).
- Decide disclosure strategy (Advisory With Patch or Advisory Early).
"We've identified the issue and are limiting its impact." Target: 1–7 days after triage
- Isolate affected systems or services (revoke keys, disable endpoints, pull images).
- Preserve evidence (logs, snapshots) before making changes.
- Scope impact: identify affected components, versions, and platforms.
- Request a CVE via the GitHub advisory interface.
- Communicate status to the reporter.
"We're working on a fix." Target: within 90 days of initial report
- Develop and test a patch.
- At least 2 team members review and sign off.
- Publish the GHSA and deploy the fix simultaneously.
- Advisory Early: update the existing public advisory with fix details.
"The fix is live. Here's what happened." Target: same day as fix release
- Notify the reporter that the issue is resolved.
- Credit the reporter (unless they prefer anonymity).
- Verify the published advisory is accurate and complete.
- We follow the industry-standard 90-day coordinated disclosure window. If a fix cannot ship in 90 days, we coordinate with the reporter on a revised timeline.
"We're making sure this doesn't happen again." Target: within 2 weeks of resolution
- Document root cause, timeline, and actions taken.
- Identify process or code improvements to prevent recurrence.
- Update this plan if gaps were found.
Email: hello@instavm.io
See SECURITY.md. Do not open public issues.