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Getting Support
Where to ask a question or report a problem depends on which draw.io product you use. Before you post, search the user docs and the existing issues and discussions.
This covers app.diagrams.net, its storage integrations, the Google Workspace add-ons, the Microsoft Office add-in, self-hosted instances and the source code.
- Questions and discussion: jgraph/drawio discussions
- Bug reports and feature requests: jgraph/drawio issues — see Contributing for what makes a report actionable
- Security vulnerabilities: report privately, never in a public issue — see Security
- Questions and discussion: jgraph/drawio-desktop discussions
- Bug reports and feature requests: jgraph/drawio-desktop issues
Problems that also happen in the web app belong in jgraph/drawio.
The draw.io apps for Confluence and Jira are a separate commercial product. Get support through the Atlassian Marketplace listing, not here.
Integrations that draw.io does not develop are listed on the integrations page. Contact their authors for support.
Describes the dev branch of jgraph/drawio as of release 32.3.0 (October 2026). Internal JavaScript APIs change between releases; check the code of the version you use. · Questions: Discussions · Bugs: Issues · Vulnerabilities: report privately · User docs: drawio.com/docs
Get started
Concepts
Guides
- Self-hosting
- Configuration
- Storage backends
- OneDrive app registration
- Embedding
- Diagrams in GitHub
- Plugins
- Extending the editor
- Shapes and stencils
- Import and export
- Desktop app
- Internationalization
Reference
Project
Elsewhere