IT professional with over 5 years of experience supporting critical systems, Oracle databases, and corporate cloud environments. I've worked at companies like Stefanini LATAM and Teknisa, resolving complex incidents, optimizing queries that took hours, and automating manual processes that consumed hundreds of hours per month.
"Good support isn't just about putting out fires — it's about understanding the root cause and ensuring the problem doesn't return."
Database & PL/SQL
Cloud & Infrastructure
Support & Tools
Development
2019 → Software Engineering Intern at Hortocont Accounting
└─ First code in production: PHP, MySQL, JS
2021 → ERP Systems Analyst at Máximo Sistemas
└─ Support becomes a vocation: ERP, POS, commercial automation
2024 → Systems Support Analyst at Teknisa
└─ Complexity increases: SQL Server, advanced troubleshooting, root cause analysis
2024 → Level 2 Support Analyst at Stefanini LATAM (Marelli)
└─ Global enterprise environment: AD, Office 365, Windows Server, SLA
2025 → PL/SQL & Oracle DB Specialist at Stefanini LATAM ← present
└─ Consolidated specialization: Oracle, ETL, tuning, mission criticism
| Course | Institution | Year |
|---|---|---|
| Postgraduate in Product Management | — | 2025 |
| Postgraduate Degree in Software Engineering | — | 2024 |
| Bachelor's Degree in Computer Science | — | 2020 |
🌐 Portfolio: devjorge.com.br