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Call-Centre-Dashboard---Data-Analysis-Interactive-Reporting-Project

🔍 Project Overview

Built dynamic dashboards by connecting multiple datasets using Data Model, Power Pivot, and DAX for KPIs, with interactive slicers, Pivot Charts, XLOOKUP-driven visuals, conditional formatting for enhanced data insights and integrated images to display dynamic visuals based on user selection.

📁 Dataset Details

📌 Sample Dataset: sample-data-excel-portfolio-project.xlsx

📈Business Questions Answered

This dashboard helps answer key performance questions faced by marketing, sales, and operations teams:

a) Sales Trends: How are monthly sales performing over time?

b) Regional Insights: Which regions are driving the most revenue?

c) Top Products: What are the best and worst-performing products?

d) Profitability: Which products/regions are generating the highest profit?

e) Category Analysis: How do different product categories perform across regions?

🛠️ Tools & Process

Step 1: Data Preparation

  1. Cleaned the dataset using Excel tables and Power Query.

  2. Removed blanks, standardized date formats, ensured correct data types.

  3. Added calculated columns for Revenue, Profit, Month-Year.

Step 2: Analysis & Modeling

  1. Created PivotTables for: Monthly revenue , Sales by product and region , Profit by category

  2. Used helper columns for grouping and filtering data (e.g., Month-Year).

Step 3: Dashboard Building

  1. Designed a single-page dashboard using:

a) PivotCharts: Bar, line, and column charts

b) Slicers: Interactive filters for Region, Product, Category, Date

c) KPIs: Key metrics (Total Sales, Total Profit, Top Region, etc.)

d) Conditional Formatting: Highlights top and bottom performers

Step 4: Final Touches

  1. Used named ranges and clean labels

  2. Added interactive titles and user instructions

  3. Clean layout and color-coded visuals for ease of interpretation

📊 Dashboard Preview Call Centre Report Dashboard

🗂️Files in the Repositary

Dashboard Project: Call-Centre-Excel-Dashboard-project.xlsx

🗂️Credits

🗂️Connect With Me

Feel free to reach out with questions or feedback about the project!

About

Built dynamic dashboards by connecting multiple datasets using Data Model, Power Pivot, and DAX for KPIs, with interactive slicers, Pivot Charts, XLOOKUP-driven visuals, conditional formatting for enhanced data insights and integrated images to display dynamic visuals based on user selection.

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