My Partner Center account is enrolled only in the Microsoft Edge Add-ons program, as account type Company. There is no registered legal entity behind it — I am an individual developer and selected the wrong type at enrollment.
Business verification is therefore rejected, and it is the only failing check: individual identity verification, email ownership validation and email domain validation all pass. I am not appealing the verification decision, which is correct. No business document can satisfy it, because no business exists.
Since the account type cannot be changed in Partner Center, I would like to ask:
- Can the existing account be converted from Company to Individual?
- If not, should I create a new Individual enrollment — and can the same Microsoft account be re-enrolled, or is a different one required?
My extension has never been published (it is still in draft), so no users or live listings are affected either way.
Note: the Partner Center AI assistant cannot open a support request for this account. With the topic set to Account Settings it replies "AI assistant does not offer support for users with Microsoft Accounts currently", and the message box stays disabled; with the topic set to Edge it points here.
Happy to share the Seller ID, Product ID and Vetting ID privately if that helps route this.
My Partner Center account is enrolled only in the Microsoft Edge Add-ons program, as account type Company. There is no registered legal entity behind it — I am an individual developer and selected the wrong type at enrollment.
Business verification is therefore rejected, and it is the only failing check: individual identity verification, email ownership validation and email domain validation all pass. I am not appealing the verification decision, which is correct. No business document can satisfy it, because no business exists.
Since the account type cannot be changed in Partner Center, I would like to ask:
My extension has never been published (it is still in draft), so no users or live listings are affected either way.
Note: the Partner Center AI assistant cannot open a support request for this account. With the topic set to Account Settings it replies "AI assistant does not offer support for users with Microsoft Accounts currently", and the message box stays disabled; with the topic set to Edge it points here.
Happy to share the Seller ID, Product ID and Vetting ID privately if that helps route this.