At Energy Flow X, security is a top priority. If you believe you have found a security vulnerability in our project or website, we encourage you to report it to us responsibly.
Please follow these steps to report a security issue:
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Do not disclose the vulnerability publicly.
This allows us to address the issue before it can be exploited. -
Contact us directly via email:
security [at] synerset [dot] com
(Replace[at]with@and[dot]with.) -
Provide detailed information about the vulnerability, including:
- Steps to reproduce the issue
- Potential impact
- Any relevant logs, screenshots, or proof-of-concept code
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We will acknowledge your report within 72 hours and keep you informed about our progress.
Any suspected or confirmed personal data breach must be reported to us immediately to ensure a swift and effective response in accordance with applicable data protection laws.
While we strive to maintain a secure environment, users of Energy Flow X also bear significant responsibility for their own security. To help protect your account and personal data, please follow these guidelines:
- Keep your password confidential. Do not share it with anyone.
- Use strong, unique passwords that combine uppercase and lowercase letters, numbers, and special characters.
- Change your password regularly and avoid reusing passwords from other services.
- Always log out of your session when you finish using the application, especially on shared or public devices.
- Do not share your account or credentials with others.
- Be cautious of phishing attempts and suspicious links.
- Keep your browser and operating system updated with the latest security patches.
- Report any suspicious activity or potential account compromises immediately.
Please note: Energy Flow X does not take responsibility for security incidents caused by user errors or negligence.
Nonetheless, all security incidents, regardless of cause, must be reported immediately to help us maintain overall system security.
Failure to follow these practices may increase your risk of unauthorized access or data loss, for which Energy Flow X cannot be held responsible.
We actively maintain and monitor the security of the current release and all associated online services.
We will promptly release fixes or mitigations for confirmed vulnerabilities. We recommend that all users keep their software and browsers up to date.
We appreciate responsible disclosure practices that give us time to address vulnerabilities before public disclosure.
Thank you for helping keep Energy Flow X safe and secure.