Notes for introductory course in ML, part of the first Zahoree Sessions online event, 2021.
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Jul 2, 2021 - Jupyter Notebook
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cx-analytics
Here are 12 public repositories matching this topic...
Personal portfolio showcasing my work in Product Operations, CX Analytics, and GenAI automation — focused on systems thinking, measurable impact, and real-world scale.
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Jan 3, 2026
Statistical analysis of passenger satisfaction drivers, risk segments, and CX improvement priorities.
python machine-learning scikit-learn pandas logistic-regression predictive-analytics survey-analysis customer-satisfaction customer-experience cx-analytics
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Jul 6, 2026
This project analyzes inbound call center data to identify call volume trends, evaluate agent performance, and develop an effective manpower plan that improves customer experience while reducing call abandonment rates.
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Jul 3, 2026
Excel-based retail analytics case study connecting Customer Experience (27K+ transactions), Employee Experience (80 locations), and Market Benchmarking (9 competitors) — answering 6 strategic business questions on retention, staff impact, and competitive positioning.
excel pivot-tables data-analysis employee-experience case-study business-inteligence market-analysis customer-experience retention-analysis cx-analytics retail-analytics satisfaction-analysis competitor-benchmarking staff-performance
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Apr 4, 2026
agentic-ai ai-agent contact-center cx-analytics genesys amazon-connect salesforce claude-ai anthropic react solution-architecture tool-calling llm-agents
react salesforce contact-center genesys solution-architecture amazon-connect ai-agent cx-analytics anthropic claude-ai llm-agents agentic-ai tool-calling
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Jul 25, 2026 - JavaScript
End-to-end CX & support operations audit pipeline analyzing 2,500 tickets with SQL transformations, SLA compliance tracking, and NLTK VADER sentiment analysis.
python nlp sql sentiment-analysis power-bi nltk data-analysis customer-experience operations-analytics duckdb cx-analytics
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Aug 12, 2026 - Python
In this project, we delve into the realm of Customer Experience (CX) analytics, focusing specifically on the inbound calling team of a company named ABC, operating in the insurance sector.
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Mar 28, 2024
Structured evaluation of 30 support bot conversations measuring containment, escalation rate, intent accuracy, and CSAT correlation, LLM-assisted qualitative coding, edge cases, and recommendations.
ai-agents conversational-ai chatbot-evaluation cx-analytics qualitative-coding ai-product-evaluation bot-performance containment-rate
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Feb 19, 2026
Análise de feedbacks de clientes bancários com classificação de sentimento, urgência e tema. Projeto de Data Analytics com Python (Pandas, Matplotlib) focado em experiência do cliente e ações estratégicas de CX.
data-science sentiment-analysis pandas data-visualization banking data-analysis matplotlib pyhton customer-experience dio-bootcamp cx-analytics feedback-analysis
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Aug 23, 2026
Insurance CX Weekly Reporting Automation-NLP topic modeling, hybrid sentiment analysis, and AI-generated weekly reports for 4 Korean insurers (MetLife, Samsung Life, Hanwha Life, Kyobo Life)
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May 17, 2026 - Python
AI-powered support ticket analysis lab using CrewAI, OpenAI, Gemini and Groq for CX insights, triage and reporting.
python automation sentiment-analysis text-classification customer-support gemini openai data-analysis ai-agents groq streamlit cx-analytics llm crewai ticket-analysis
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Jun 4, 2026 - Python
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