A workflow playbook for reducing onboarding friction and preventing early‑stage support failures.
Enterprise AI support ops dashboard — ticket triage, API health monitoring, observability
AI-assisted support quality assurance MVP with structured QA scoring and human review
A knowledge base covering common fintech customer support scenarios, KYC troubleshooting, transaction issues and account management
AI-governed support triage pipeline: confidence-threshold routing, human-in-the-loop queue, hallucination-gated auto-resolution, full audit trail, and cost telemetry. Built in one day for $0.75.
An AI agent that triages support tickets into structured, schema-validated records, plus a React dashboard to review the results and an eval harness that scores the agent against hand-labeled ground truth.
Interactive dashboard uncovering ticket trends, SLA performance and backlog risks in customer support operations using Tableau and Excel.
A comprehensive guide to mapping customer journeys across fintech, telecom and BPO support environments
AI powered support workflow tool that matches tickets to documentation, drafts responses, and publishes KB articles to Notion via Claude API and Cloudflare Workers.
A comprehensive guide to customer support operations, escalation handling, SLA compliance and ticket management
Guarded Zendesk-to-Jira support escalation with exact trigger conditions, six-field mapping and duplicate-safe reconciliation.
An LLM scores inbound documents against a capability profile. Everything downstream of that call is deterministic: a single-writer store, a size-constrained dashboard artifact, and a .docx builder that never re-generates prose.
Support operations intelligence platform for SLA monitoring, breach prediction, risk scoring, and ticket prioritization.
A Streamlit-based B2B customer support operations simulator for ticket management, SLA tracking, escalation workflows, subscription support, loyalty benefits, and membership operations.
AI prototype that detects emerging support ticket trends and drafts reviewable Product and Engineering escalations.
A collection of customer service case studies covering escalation handling, operational efficiency and agent onboarding
Local-first operations workbench for tasks, blockers, decisions, handoffs, status updates, and portable reporting.
Cost-optimal intake classification on 58,638 real support conversations. Absorbs 22.5% of contacts at 63% precision, worth $0.45/contact ($454k/yr at 1M contacts). Threshold picked on dollars, not F1.
Assembled — independent third-party profile of a public API surface, by API Evangelist. Assembled is a San Francisco-headquartered support operations platform that unifies workforce management (WFM), AI agents, and AI Copilot for modern customer support teams. Founded in 2020 by former Stripe operations engineers, Assembled lets support leaders pla
A library of Standard Operating Procedures for customer support operations across BPO, Fintech and Telecom environments
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