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title: 'Refund Policy',updated: 'Last updated: March 2025',
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intro: 'We want you to be satisfied with TestPilot AI. If you are not, please review the refund information below.',
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title: 'Refund Policy',updated: 'Last updated: March 2026',
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intro: 'We want you to be satisfied with TestPilot AI. If you are not, please review the refund information below. Our refund policy complies with the standard refund terms of Paddle, our authorised reseller.',
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sections: [
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{h: '1. 7-Day No-Questions-Asked Refund',p: 'Within 7 calendar days of your first subscription payment, you may request a full refund for any reason. Refunds are returned to the original payment method and typically arrive within 5-10 business days.'},
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{h: '2. After 7 Days',p: 'Subscription fees after 7 days are generally non-refundable, with the following exceptions:',items: ['A serious service outage (not caused by your network or device) lasting more than 72 consecutive hours','We unilaterally and significantly reduce service features without prior notice','Duplicate charges or billing system errors'],after: 'In these cases, we will issue a pro-rated refund for the unusable period.'},
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{h: '3. Annual Subscriptions',p: 'Annual subscriptions may be fully refunded within 7 days of purchase. After 7 days, refund requests will be prorated based on months already used.'},
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{h: '4. Non-Refundable Cases',items: ['Free or trial accounts','Accounts terminated for violating the Terms of Service','Accounts that have consumed a significant amount of AI credits beyond normal trial use']},
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{h: '1. 14-Day No-Questions-Asked Refund',p: 'Within 14 calendar days of your first subscription payment, you may request a full refund for any reason. Refunds are returned to the original payment method and typically arrive within 5-10 business days.'},
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{h: '2. After 14 Days',p: 'Subscription fees after 14 days are generally non-refundable. However, if you experience any of the following, please contact us and we will review your case:',items: ['A serious service outage (not caused by your network or device) affecting your ability to use the service','Duplicate charges or billing system errors'],after: 'We will assess these situations fairly and handle refund requests on a case-by-case basis.'},
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{h: '3. Annual Subscriptions',p: 'Annual subscriptions may be fully refunded within 14 days of purchase. After 14 days, refund requests will be handled reasonably based on the circumstances.'},
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{h: '4. EU / EEA / UK Consumers',p: 'If you are a consumer in the EU, EEA, or UK, you have the statutory right to withdraw from your purchase within 14 days of completing a transaction, in accordance with applicable consumer protection laws. To exercise this right, simply contact us within 14 days — no reason required.'},
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{h: '5. How to Request a Refund',type: 'contact',pre: 'Email us at',post: ' and include:',items: ['Your account email','Order number (found in your Paddle receipt email)','Reason for refund (optional)'],after: 'We will respond and process your request within 2 business days.'},
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